An update on article commenting
We’re continuing to work with Disqus.com to restore article commenting. Two issues seemed to come up with changes made on Disqus’ end at the end of last week. The minor issue is for Firefox users who were able to type five lines of comments and wouldn’t see a scroll bar, and couldn’t see what they were typing. According to Disqus, this is a global issue.
The other issue was more significant for Sentinel readers, and it had to do with the way Disqus interacts with our somewhat unique content management system for Internet Explorer users. For some IE users, at some times, Disqus comments jumped to the top of the article page and hid the article content – obviously not acceptable.
The same issue led us to shut down the comments just before Christmas. In that case, it had to do with changes made on Disqus’ end.
There are other issues that make Disqus awkward for IE users on our site, but we like their options for login and we like Disqus’ moderation tools.
We are committed to using a comment system that requires registration, but unsure if Disqus will be the answer. Many Bay Area papers in MediaNews, including the Mercury News, have been using a Facebook commenting system that we also tested. That’s a possible solution for us, as well.
We appreciate your patience while we work out the issues.